Linux Dedicated Service
Round–the–Clock Customer Support Service

A 1–Hour Ticket Response Guarantee

All your help requests will be responded to in maximum 60 minutes after the support ticket or e–mail was submitted. If your case requires further assistance from an admin, we will direct the support ticket or the email to the person on duty, right away and will leave a note to let you know that more time will be required for arriving at the best solution. Furthermore if you order the Optional Admin Services package, any of the server administration tasks included there will be completed whenever you prefer.

An Exceptional Customer Care Service

Our tech support team will be available to you 24/7 if you require assistance with our Web Site Control Panel or with any of the applications that we pre–install for your convenience on the dedicated web hosting server. What is more if you require assistance handling all the ordinary administration tasks on your server, you can have a glimpse at the Optional Admin Services package, which includes data backup hard drive space, Operating System updates on a weekly basis, installation and troubleshooting services, server monitoring and rebooting services, etc.

An Intuitive Help Area

We have equipped our Web Site Control Panel with a comprehensive knowledgebase, which offers extensive explanations of all its features and functions. What’s more, we have made in–depth video tutorials that will further demonstrate to you how to carry out a certain action or solve a typically encountered issue. The help articles and the tutorial video clips are readily reachable from every Web Site Control Panel section via the Help and Videos buttons in the top right corner.