Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our client service staff is taught to instantly deal with all Linux web hosting service users’ problems and guidance inquiries. Through our ticketing system, it is also possible to share your inquiry and a support team fellow member will likely go back to to you in only max 1 hour. In fact, practice has confirmed that the normal reaction time frame is 20 min.

  • Top quality support service

  • A Top–quality Support Service

  • Our technical support service is delivered by a crew of competent techs which are able to answer your questions quickly. You can easily get hold of the support staff by opening a customer assistance ticket from your Web Site Control Panel or by submitting us an e–mail message. On working days, you can also call us on the telephone or take advantage of the online chat option.

  • Intuitive help center

  • An Intuitive Help Section

  • Our Control Panel boasts an in depth knowledge base that is integrated into all parts. In each area, you will find a Help press button which will load for you a selection of step–by–step tutorials on how to employ a particular option or carry out a specific action. Furthermore, we have generated tutorial training videos so you can get a better idea of the Control Panel’s interface.