The support that you will get from your web hosting company is very important, regardless if you have pre-sales questions and you're not a client yet, or you've got a technical issue with an active account. Prompt and correct information about a question or a problem will save you lots of time and efforts, not mentioning that this is usually a sign that you are ordering from a real web hosting supplier not from some reseller. If you purchase a hosting account from a company that doesn't own its servers and it can't access them immediately, it is quite possible that you will wait for a couple of days to receive an answer to your question, so your websites may stay offline for quite some time. In comparison, a provider that offers numerous options for communication and has a technical support crew available any time will assist you to right away and help you minimize or fully avoid any kind of downtime and potential losses.

24/7 Customer Support in Web Hosting

The customer and tech support services for all our web hosting plans are round-the-clock, therefore you can forget about waiting for a few days in order to get assistance. In case you aren't our client yet, you can call us, chat with a consultant or send an email message. If you currently have an account, you can open a support ticket on top of the other three options for communication. You are able to choose the most suitable way to contact us based on where you are or what equipment you are using. We're able to assist you for more or less any hosting-related query that you may have or problem that you may encounter and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming problems you may open a support ticket, but even in this situation the maximum response time will never exceed an hour.

24/7 Customer Support in Semi-dedicated Servers

All of the semi-dedicated service that we provide include 24/7 customer and technical support, which means that regardless of what problem you experience, you can get in touch with us and we will give you a hand straight away. The guaranteed reply time for any email or ticket that you open from your Hepsia web hosting Control Panel is just one hour; typically the response time rarely is more than 20 minutes. In addition, we offer phone support with a couple of local numbers internationally and a live chat, so you will be able to contact us and get more info about our services even if you do not have an account yet. We're able to help you with any kind of question or a difficulty you have - payment methods, plan specifications, e-mail configuration, website hosting account settings, etcetera. If you employ our services, you will never encounter a situation where you should wait for a day or two to get an issue resolved like you'll have to do with a lot of other suppliers.

24/7 Customer Support in VPS Servers

In case you obtain a VPS server from us, you'll be able to use several different methods of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales issues, we have several local telephone numbers in the United States of America, the UK and Australia plus a live chat service. When you're a current customer and you require assistance with a technical issue that requires longer time to analyze or resolve, you'll be able to open a support ticket from your billing account or you can send an e-mail message and we will take care of the trouble and send you an answer within one hour. The answer time is guaranteed 24/7, including weekends and holidays, yet for the vast majority of issues it takes less than 30 minutes to get assistance. The support service covers the VPS plus all of the pre-installed software it features, so in case you need help with third-party software, you'll be able to check the additional Managed Services upgrade that we provide.

24/7 Customer Support in Dedicated Servers

We know how important it is to have well-timed support in general, let alone if you operate an entire server, so each and every dedicated server that we supply features 24/7 support with one-hour response time guarantee regardless of the matter. This service is free of charge for any problems with the server or the software that was installed from our administrators during the setup, which means that you're able to contact us as many times as you would like, even during holidays. You could either open a ticket from your billing section or you could send an email, and the actual response time for either rarely surpasses thirty minutes as we have administrators available 24-7-365. If you want general information about our servers or you have any kind of billing question/issue, you can also call one of the local phone numbers we have on 3 different continents or you could take advantage of our live chat service and talk to a representative online. For third-party software assistance, we provide a Managed Services upgrade, that you're able to add to your server plan from your billing Control Panel.