If you have purchased a web hosting package and you’ve got some inquiries connected to a particular feature/function, or in case you’ve stumbled upon a certain obstacle and you require assistance, you should be able to touch base with the respective client service staff. All hosting companies deploy a ticketing system irrespective of whether they provide other methods of contacting them apart from it or not, as the most efficient way to tackle a problem most often is to open a ticket. This model of correspondence renders the replies exchanged by both sides easy to follow and enables the client care team representatives to escalate the issue in the event that, for example, a server admin needs to step in. Most often, the ticketing system is part of the billing account and is not directly connected to the hosting space, which goes to say that you’ll have to use no less than 2 different accounts to touch base with the customer support team and to actually administer the hosting space. Non-stop switching from one account to the other may often be a bore, not to mention the fact that it takes a very long time for the majority of hosting companies to reply to the tickets themselves.

Integrated Ticketing System in Web Hosting

In stark contrast to what you may find with a lot of other hosting companies, the trouble ticket system that we use with our Linux web hosting service is included in the Hepsia Control Panel, which is included with all hosting accounts. You won’t need to remember several sign-on names and passwords, since you will be able to manage your tickets and the web hosting account itself from one place. So, in case you’ve got an inquiry or run into a complication, you can get in touch with our technical support staff members instantly. Our ticketing system comes with an intelligent search functionality. This goes to say that even in case you have sent a vast number of tickets over the years, you’ll be able to find the one that you need without hassles. Besides, you can read knowledge base tips for solving commonly met obstacles.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which is included with all our semi-dedicated service, was designed with one goal in mind – that you should be able to manage everything related to your semi-dedicated account in one location and the trouble tickets aren’t an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, in case you’ve got a query or stumble upon a predicament, you can contact our client care staff representatives straight away without needing to go through some other admin console. You can browse through your website files or check different settings in your account while you send a new ticket or read the response to an older one. In case you have many tickets and you want to find a particular one, you can make use of the smart search box, which is available in the Help section. We guarantee that you’ll get a response in less than sixty minutes regardless of the nature of your enquiry or problem.