A live chat is a real-time method of communication between a web hosting company's support crew and its clients. It's an efficient method to get some info about the web hosting services or get some problem resolved as you're talking to a live representative. The advantages of using a real-time chat service rather than calling or opening a ticket are the low chance of errors any time you exchange info such as usernames or domain names, the quicker response time since the communication is real-time and the fact that you don't need to stay on the chat constantly - you are able to do something else while the agent examines the issue involved. Also, you are able to be a part of a live chat room from any computer which is connected to the world wide web, avoiding the telephone fees that you'll need to pay if you're calling to another country.

Live Chat Support in Web Hosting

As we believe that a lot of issues are easily resolved when you speak to a live person, we provide a live chat service for all our potential and current clients. Our chat is available every single day and our customer support representatives can assist you with a wide range of questions and situations. In case you are not our customer yet, you are able to find out more about our web hosting packages and the web hosting environment in general so as to be certain that your web sites will operate effectively on our servers. If you already have an account and you have some questions or you have any kind of problems with any of our services, you'll be able to join us on our live chat and we will provide you with the required details or assist you to troubleshoot the problem. You'll need to open a trouble ticket for certain issues which need longer time or the assistance of a system administrator, still for a number of standard problems you'll get help on the spot.

Live Chat Support in Semi-dedicated Servers

We offer live chat support as a part of our services, therefore whenever you have any kind of questions concerning our semi-dedicated service, you are able to contact our customer care team whenever you need regardless of whether you have already acquired an account or not. Generally, the chat service is for billing, pre-sales and basic questions and problems, yet we are able to help you with quite a few tech questions too. We can help you select the optimal plan for your websites if you don't have an account yet, we can reply all of the billing questions or issues you may have or we can help you with installing your new email address on your personal computer or smart phone - all the abovementioned will be done quickly since our live chat service is online all day long, every day. Every time you want support, you're able to speak to an agent and save a long time.