If you ever encounter a problem with your site and are incapable of resolving it, ask the web hosting company’s tech support staff to assist you to get the site back online. A prompt resolution would be the most optimal scenario, but a lot of companies answer within 24 hours and even more, particularly if you are dealing with a reseller. Even if the problem can be sorted out with ease, your site may not work correctly or it may not be accessible whatsoever for a longer stretch of time, so you may lose prospective clients since it’s extremely unlikely that anyone would willingly return to a site that’s inoperative. That said, you have to make sure not only that you can get in touch with your hosting company, but also that they can respond and assist you in a timely fashion. If a software application update does not proceed as planned or you delete something by chance, for instance, the site should be fixed swiftly so as to avoid long inaccessibility.

One-Hour Response Guarantee in Web Hosting

In case you’re using any of our Linux web hosting service and you have an inquiry or bump into a predicament, you can touch base with us 24-7 by opening a trouble ticket or by writing an email and we guarantee that you will obtain a reply in less than an hour. In case the issue can be resolved, we will do it before we respond to you, whilst if there’s something that you have to do on your end, we will supply you with all the necessary information – what settings to check, what workable solutions to try out, etc. Usually, you’ll obtain a response within no more than half an hour, which suggests that waiting around for hours and hours on end or even for more than a day to obtain support is something unthinkable. Our sixty-minute response time guarantee is valid for any query that you may have – general, technical or billing.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server account from our company, you can take advantage of our super-fast support service. You’ll get an answer to any ticket opened from the hosting Control Panel or e-mail sent to our technical and customer support team in no more than an hour. The response time is guaranteed and it is valid regardless of the issue – technical or billing. It often takes much less time to explore and sort out a problem. We’ll give you more info in case the solution entails something that needs to be done on your end. In case you contact us during legal holidays or weekends, the response time will be the same and given the fact that our support team is working 24x7, you’ll get immediate assistance for virtually any technical, billing or general issue irrespective of the hour at which you contact us.