If you've ever had a web hosting account in the past or you've dealt with any other kind of online service, you are probably aware from personal experience that for some things it's better to consult with a live person on the telephone rather than exchange support tickets or emails. If you'd like to know more about a particular service before you buy it or in case something small-scale needs to be done, for instance, it will be easier and faster to get it done in real time. If you are able to get in touch with representatives by phone, it's also very likely that you are using the services of a real hosting provider, not just a reseller. The level of support that you'll get over the telephone differs between different providers - from general matters to professional technical support. Typically the majority of suppliers supply pre-sales assistance and 1st level phone support, while more complicated tech matters are managed via email or tickets.

Phone Support in Web Hosting

Our web hosting plans include telephone support 14 hrs a day even on public holidays, which means that if you don't have an account yet, you're able to phone us and learn more about our services or whether we will meet the system requirements for your websites. For your convenience, we have local phone lines in the United States of America, Great Britain and Australia, so you'll be able to call the telephone number that is closer to you. In case you are an existing customer, we will help you timely with all the general and billing issues as well as with a number of technical matters in order to save you time and efforts - we are aware of the fact that in some cases it is much easier consult with a live person and get things done right away. Of course, some situations simply cannot be managed on the telephone, so in such a case you will be able to use our ticketing system.

Phone Support in Semi-dedicated Servers

When you need more information regarding the semi-dedicated service that we provide, you're able to call some of the three support phone lines that we have around the world - in the United States of America, the United Kingdom and Australia. In this way, you have the option to check ahead of time whether our services are suitable for your web sites. If you are already our client and you've got a semi-dedicated account, you'll be able to get in touch with us on the phone for fourteen hours daily about any type of billing or basic queries. For strictly technical troubles you need to use our ticketing system and contact our technical support as someissues just need extra time to be resolved, but we will help you on the phone with quite a lot of minor technical problems as well, saving you the time and efforts.